Office of North Carolina Families Accessing Services through Technology


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The NC FAST Team is waiting to hear your comments and help you with your questions. Please feel free to email us at


If you are experiencing any problems with SDI, please open a support ticket at or by phone (919-855-3200, Option 3).

ePASS Technical Issues

Please report technical issues regarding ePASS, by calling the FNS Customer Service Center at
1-888-622-7328 or 1-877-452-2514 (TTY dedicated).

ePASS Questions or Comments

Please send comments or questions to: and let us know what you think.

Case Management

If you have questions concerning Case Management, please contact the NC FAST Team email at:

NC FAST Help Desk

Please call 919-855-3200, Option 3, or email .

Phone Support Availability: Monday through Friday, 8:00 a.m. to 6:00 p.m.

For a complete list of NC FAST Help Desk contact information, go to NC FAST Help Desk.

Last updated - January 31, 2014