Office of North Carolina Families Accessing Services through Technology


The NC FAST Program is designed to improve the way NC DHHS and the 100 county departments of social services conduct business. NC FAST introduces new technological tools and business processes that will enable staff to spend less time performing administrative tasks and more time assisting families.

In an effort to expedite interim functionality to North Carolina’s 100 county departments of social services staff and to ensure project success by staged implementation of functional modules, the NC FAST Program identified several main projects:

  • Case Management Integration Projects
  • ePASS
  • Document Management
  • Online Verification (OLV)
  • Service Delivery Interface (SDI)

The vision for NC FAST includes the following elements:

  • Efficient, effective assessment: Automated tools for workers to assess needs and determine eligibility.
  • Comprehensive case management: Tools to help workers track cases, share information, and coordinate services across programs.
  • Better outcomes/evaluation information: Comprehensive data for evaluating outcomes and ensuring accountability across programs.
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Last updated - October 1, 2013