General Information

Complaint Intake

Complaint Intake is available to receive complaints regarding the care and services provided to patients/residents/consumers by health care facilities/agencies/homes licensed by the Division of Health Service Regulation. These facilities include nursing homes, adult care homes, acute care hospitals, home care agencies, home health agencies, hospice agencies, psychiatric hospitals, dialysis centers, suppliers of portable X-ray services, rural health clinics, comprehensive outpatient rehabilitation facilities, ambulatory surgery facilities, abortion clinics, cardiac rehabilitation programs, nursing pool agencies, clinical laboratories, mental health group homes and other 24-hour facilities, outpatient, and day treatment facilities.

Health Care Personnel Investigations

Health Care Personnel Investigations operates under state and federal laws investigating abuse, neglect, misappropriation of property, diversion of drugs and fraud against unlicensed health care workers and lists allegations and substantiated findings on the Nurse Aide and/or Health Care Personnel Registries. Information from the registries is used by health care providers in their hiring process (see Verification Requirements).

N.C. Health Care Personnel Registry

The N.C. Health Care Personnel Registry is a comprehensive listing of unlicensed health care personnel who are under investigation for an allegation (pending allegation investigation) or have a substantiated allegation finding as defined in G.S. 131E-256(a). Information on the HCPR is available to health care employers about potential employees that have administrative actions listed including the nature of a finding or allegation and the status of an investigation (also see Verify Registry Listings). As required by federal law, 42 CFR 483.156(c)(iv) (PDF, 48 KB) and 42 U.S.C. 1819(g)(1)(C)(D), substantiated findings of resident abuse, resident neglect, and misappropriation of resident property committed by nurse aides against nursing home residents are also listed on the N.C. Nurse Aide I Registry.

Contact Information

Complaint Intake

Complaint Hotline: 1-800-624-3004 (within N.C.) or 919-855-4500
Complaint Hotline Hours: 8:30 a.m. - 4:00 p.m. weekdays, except holidays.
Fax: 919-715-7724
Mail: 2711 Mail Service Center, Raleigh, NC 27699-2711
File A Complaint

Health Care Personnel Investigations

Reporting Allegations by Facilities
Mailing Address: 2719 Mail Service Center, Raleigh, NC 27619-2719
Fax: 919-733-3207

Investigations Support Staff
Phone: 919-855-3968
Office Hours: 8-5, Monday-Friday

Common Issues Handled by Other Agencies and Contact Information