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Section IX:

Transportation Services


DHHS Client Transportation Services Guidelines:
An Addendum to the DHHS Transportation Services Policy

Current Effective Date:


Revision History:


Original Effective Date:




The purpose of these guidelines is to provide recommended practices to all North Carolina Department of Health and Human Services (NC DHHS) programs that fund client transportation services. The guidelines are provided for informational purposes and support the Department’s goal to maximize the use of resources for transportation services and to help DHHS clients access the health and human services they need.


The following transportation guidelines are recommended, but not required, for all DHHS-funded programs that support client transportation services:

Vehicle Purchases

All future State and local agency requests (including contractors) for approval to purchase vehicles that will be used primarily for client transportation purposes [at least 50% of the time] must provide the following documentation:


Drivers for DHHS-funded Transportation Services

Insurance Coverage

Purchasing Transportation Services

Reimbursement Rates

Recommended Maximum Allowable Rates

Method of Service Provision

Maximum Rate

Public Bus and Taxi with Regulated Charges

Not to exceed standard charges for all passengers.


Community Transportation System

Not to exceed rate based on the system's fully allocated cost model as indicated in the local Community Transportation Improvement Plan.


Incorporated Private Provider with Unregulated Charges

Not to exceed standard charges of other private transportation providers in the community.


Program Recipients, Friends, Family Members and Volunteers

Mileage costs may be reimbursed up to the state’s standard mileage rate or the county’s approved rate, whichever is higher.

For questions or clarification on any of the information contained in this policy, please contact DHHS Transportation Program Administrator. For general questions about department-wide policies and procedures, contact the DHHS Policy Coordinator.

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