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Section IX:

Transportation Services


DHHS Client Transportation Services Policy

Current Effective Date:


Revision History:


Original Effective Date:




The purpose of this policy is to establish uniform requirements for the North Carolina Department of Health and Human Services (NC DHHS) programs that fund client transportation services. The department’s goal is to maximize the use of resources for transportation services and to help DHHS clients access the health and human services they need. State, regional and local facilities that provide residential services may be excluded from this policy if the needs of the residents are beyond the scope of services available from the local transportation systems.


With the exception of residential facilities and disability determination services, all DHHS-funded agencies that support client transportation services at the state, regional and local levels shall:


  1. Division/Office Directors are responsible for:
    1. Maintaining division/office transportation policies and procedures in accordance with this DHHS Client Transportation Services Policy.
    2. Assuring compliance with the DHHS Transportation Services Policy by division/office employees and contractors.
  2. The DHHS Transportation Program Administrator will review and approve division/office transportation policies in order to determine compliance with DHHS policies.

Note: Also see related DHHS Client Transportation Services Guidelines policy, the department’s recommended practices for all DHHS-funded agencies that purchase or provide client transportation services.

For questions or clarification on any of the information contained in this policy, please contact DHHS Transportation Program Administrator>For general questions about department-wide policies and procedures, contact the DHHS Policy Coordinator.

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