APT is a measurement of the average number of days taken to disposition all applications in a report card month. This includes approvals, denials, and withdrawals. Refer to IV.A.
PPT is the percentage of applications in a specific category that are dispositioned timely each month. The percentage is based on county size. Refer to IV.B.
A denial is considered improper when:
Do not deny the application on the 45th/90th day if two requests for information with at least 12 calendar days between requests have not been sent. The application may have to pend beyond the application due date to meet this requirement.
Applications withdrawn due to the following actions are considered improper:
For questions or clarification on any of the policy contained in these manuals, please contact your local county office.