Referrals to IV-D and updates to cases in EIS that have been referred to IV-D are completed on-line through EIS. A brief overview of the referral process follows. Refer to EIS-4900, Appendix C, for detailed instructions for referral and update procedures.
REISSUED 04/01/10 – CHANGE NOTICE 04-10
Initial referrals are keyed following registration of the DSS-8124. This process is based upon the concept that the IMC will be registering the DSS-8124 and completing the referral at application. Exceptions are applications not registered immediately (outposts, etc.) or applications registered without completing the interview.
Referrals may also be made by accessing the referral screen through the IV-D Menu in EIS. This process can be used for keying a referral for a pending application, an active case, a change in situation, or when a new non-custodial parent is identified.
Case and individual data for the referral is brought forward from data captured in EIS when the DSS-8124 is registered. This information is displayed in a series of referral screens that must be completed by the IMC.
The referral screens are designed for entry of information about the casehead/payee, non-custodial parent(s) and child(ren).
Cases not requiring referral to Child Support Enforcement are eliminated from the referral process by completing these questions.
Do not refer child only cases to IV-D when the caretaker is not applying for or receiving Medicaid for himself unless the caretaker requests services through Child Support and agrees to cooperate. The referral screen will appear for these cases when the DSS-8124 is keyed. Accurate completion of the referral screen will ensure appropriate referrals.
REISSUED 05/01/09 – CHANGE NOTICE 10-08
Referrals to IV-D are sent at the time of the interview unless good cause is already established and verified. A referral cannot be done if good cause is already established. The system has good cause indicators for pending, approved and denied status. If good cause is claimed but not established:
If the caretaker provides verification of good cause before the referral is keyed, answering yes (Y) to the question on the initial referral screen, “HAS THE APPLICANT PROVIDED PROOF/VERIFICATION OF GOOD CAUSE?” will stop the referral process. Refer to EIS 4900, Appendix C.
If the a/r had previously been referred to IV-D, the case was closed and the a/r now has proof of good cause, the IMC must send a written notice to IV-D indicating that the a/r now has good cause. Referral information cannot be sent after answering the above question with a “Y.”
An add-on application for children being added to a case will generate the referral process after keying the DSS-8124, the same as with an initial application.
Referrals on active cases may be completed and are keyed based upon the existing Case ID or pending application number (i.e. new non-custodial parent has been identified, loss of medical support, etc.). Use the IV-D Menu in EIS.
REISSUED 04/01/10 – CHANGE NOTICE 04-10
Certain information keyed into EIS for cases with an existing referral will be automatically sent to ACTS. Changes to data for applications, cases and/or individuals referred to ACTS are automatically sent (i.e. address changes, applications dispositioned, individual participant data, etc.) and require no additional action upon the part of the IMC.
Certain information is not sent automatically and must be keyed into EIS through on-line screens in order to transmit to IV-D. Select the “SEND DATA TO IV-D” function on the IV-D Menu in EIS. Do not key a new referral to send the following:
NOTE: You must use the Notepad to update/change data if the casehead/payee is not included in the child’s EIS case.
A “notepad” screen is available for exchange of miscellaneous information in text form. Always enter the following on the Notepad if applicable:
REVISED 04/01/10 – CHANGE NOTICE 04-10
Information received from ACTS will appear on a work list report in NCXPTR, which is generated nightly. The report is sorted by county, worker number and date sent. Someone in each county must check the report daily.
Complete an ex-parte evaluation for the caretaker. If eligible under MPW, authorize MPW coverage for the caretaker.
EIS automatically notifies IV-D that the caretaker has been deleted.
After the caretaker has been sanctioned for non-cooperation with IV-D, he may reapply for assistance.
REVISED 11/01/11 – CHANGE NOTICE 15-11
For questions or clarification on any of the policy contained in these manuals, please contact your local county office.