The Master Client Index (MCI stores information about individuals who have applied for or received benefits for services in the three automated program systems-EIS, Food Stamp Information System (FSIS), and Automated Collection and Tracking System (ACTS). Use MCI to determine any other programs in which a recipient may be participating.
MCI will also reflect up to 5 SSN’s that have not been validated by SSA. Research MCI on each a.u./b.u. member to obtain SSN’s for matching.
Invalidated SSN’s will be sent monthly to SSA until discrepancies are resolved. Validation codes will be shown in the system.
This inquiry is required to obtain leads on motor vehicle ownership.
For M-AABD cases, do an inquiry for all a.u./b.u. members at application and redetermination.
When an individual applies for assistance, always complete Name Search for all individuals included in the a.u./b.u. An inquiry for all the names the person has ever used is required. If the SSN is available, always include it in your search criteria.
Follow procedures in EIS Manual, Section 1056, Common Name Data Base, for identifying individuals previously assigned Individual ID’s. These procedures prevent assignment of duplicate IDs and issuance of duplicate benefits to the same individual.
When multiple IDs are discovered, contact the Division of Medical Assistance, Claims Analysis Unit, at (919) 855-4045 for resolution.
Only one Individual ID is assigned to an individual for his lifetime even though he may receive benefits under more than one Case ID. The Name Search function is used to assign Individual IDs if no match is found.
ISSUED 11/01/11 – CHANGE NO. 15-11
For questions or clarification on any of the policy contained in these manuals, please contact your local county office.