Family and Children's Medicaid 3550 MEDICAID TRANSPORTATION
V. Beneficiary’s Rights and Responsibilities
A. Rights of the Beneficiary
1. To be informed of the availability of Medicaid transportation. (See VI.A.1.).
2. To have the transportation policy explained including: how to request a trip or cancel a trip, limitations on transportation, suspensions for conduct and no-shows.
3. To be transported to medical appointments if unable to arrange or pay for transportation:
a. By means appropriate to circumstances (See VIII.C.).
b. To arrive at medical provider in time for his scheduled appointment.
4. To request a hearing if the request for transportation assistance is denied.
B. Responsibilities of the Beneficiary
1. To use those transportation resources which are available and appropriate to his needs in the most efficient and effective manner.
2. To travel to the requested location and receive a Medicaid covered service.
3. To make timely requests for transportation assistance (See VII.F. for what constitutes a timely request).
4. To be ready and at the designated place for transportation pick-up or cancel the transportation request timely (See VII.G.1.b. below for what constitutes timely cancellation).
5. To follow the instructions of the driver.
6. To respect the rights of other passengers and the driver, such as not creating a disturbance or engaging in threatening behavior.
REVISED 01/01/15 – CHANGE NO. 01-15