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Driver Services

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Driver Services

Current Effective Date:


Revision History:

Revised 06/90; 02/93; 08/07

The mission of the NC Division of Services for the Blind (DSB) is to enable people who are blind or visually impaired to reach their goals of independence and employment. In fulfilling that mission, the division employs many staff members who are visually impaired. These individuals are responsible for providing services to eligible individuals in various locations, urban and rural. Often it is necessary for the DSB employee to travel extensively from their office to meet with applicants or eligible individuals, other service providers, or prospective employers.

As an accommodation, reimbursement is made available so that staff with visual impairments may employ a driver to enable them to perform the functions of their job for which travel is required. This “reasonable accommodation” is mandated by the Americans with Disabilities Act of 1992 as amended (ADA) which promotes the independence and employment of people who are blind, and demonstrates that DSB presents a model for other employers.

Visually impaired and blind employees are expected to recruit, hire, and manage their driver while maintaining a high level of standards, ensuring confidentiality of applicant or eligible individual’s information, and following guidelines as set forth in this policy as well as relevant rules related to use of state vehicles and filing for reimbursement of monthly expenses.

Employees should make clear to their driver that the driver is not an employee of the State of North Carolina. The employer/employee relationship is between the DSB employee and the driver.

DSB employees should engage drivers for a reasonable number of hours required for completing necessary job duties such as visiting applicants or eligible individuals, making employer contacts, and other such necessary travel. The State will not reimburse an employee for driver costs associated with travel from home to work or work to home. These costs are the responsibility of the employee. Similarly, driver service should not be used for personal errands such as shopping during work hours. Travel times should be at the discretion of blind employees, just as with employees who have normal driving vision, and every effort should be made to organize work in a manner which would promote efficient use of funds. In accordance with routine expenditure reporting practices, visually impaired employees will submit monthly reports which include the expenses for driver services which will be reviewed by the individual’s supervisor and submitted for reimbursement, as approved.

be required to have a criminal background check and a Department of Motor Vehicle (DMV) record check. If there are identified issues in either of these areas, feedback will be provided to the DSB employee so that an informed decision can be made regarding the prospective driver.


When an employee of the NC Division of Services for the Blind needs to utilize driver service, these steps should be followed:


The maximum hourly DSB reimbursement rate for driver service will be communicated by a memo at the beginning of each state fiscal year. The rate of pay for each driver will be negotiated between the employee and their driver.

A maximum number of hours per month is established based on territory covered by the employee who is visually impaired.

After this document has been reviewed by the employee with the driver it should be signed by the driver and a copy given to that individual and the DSB employee should retain a signed copy.

I, _____________________ (name of driver) have reviewed this document and agree to work under and abide by these guidelines.


Signature of Driver



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  For questions or clarification on any of the policy contained in these manuals, please contact the local district office.

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