To ensure basic efficiency and timeliness in CSS case processing, local CSS agencies must adhere to standard time frames within which required CSS case activities must be accomplished. Adherence to these standards allows for the provision of program services on a timely basis and assures that the agency meets federally imposed audit criteria.
This topic contains information on the following subjects:
CSS must provide an application the same day if the applicant makes a request in person or within five (5) working days if the applicant makes a written or telephone request. Information describing services, rights and responsibilities, fees, and distribution policy must accompany all applications, and CSS must provide this information to TANF, Medicaid, and IV-E applicants/recipients within five (5) working days of their referral to CSS. All cases must be entered in ACTS, any needed information solicited and verification initiated, and CSS must be referred for further location activities (if necessary) within twenty (20) calendar days of CSS’s receipt of an application or referral.
NOTE: CSS is not required to reopen a previously closed TANF, Foster Care, or Medicaid CSS case when redetermination of eligibility by the TANF, Foster Care, or Medicaid agency does not generate any new information for the CSS agency to use in the establishment of paternity or support or the enforcement of a child support order.
Local CSS must access all appropriate location sources and verify that information is sufficient to take the next action within seventy-five (75) days of determining that location is necessary. Within twenty (20) calendar days of determining that a noncustodial parent (NCP) is in another state, the initiating state must refer the NCP’s case to the responding state's Central Registry.
Local CSS must repeat location quarterly with sources that are updated or immediately when new information is received. If the custodial parent (CP) is the only source of information, CSS must contact that CP at least annually. If cases meet the requirements for submittal and prior locate attempts have failed, CSS must submit those cases to FPLS annually.
Within ninety (90) days of locating an alleged father or noncustodial parent (NCP) and regardless of whether or not paternity has been established, CSS must:
TIME FRAMES FOR EXPEDITED PROCESS
From the date of service of process for judicial actions to establish support, CSS must establish a support obligation and, if necessary, paternity for:
In interstate cases, the responding state must send collections for cases in the initiating state to the initiating state within two (2) business days of receipt.
Non-Public Assistance (NPA) collections that represent payment on the current obligation must be paid to the custodial parent (CP) within two (2) business days of their receipt in the state. Collections in IV-E cases must be distributed within two (2) business days of end-of-month processing.
Child support that is collected for all TANF and IV-E CSS cases is retained by the state and treated as reimbursement for TANF/IV-E funds. Any collected funds that are left over after the current support order has been satisfied are then applied to arrearages. If the URPA/URPF balance (URPA + Current Month's Grant) equals "$0.00" and the CP is owed any arrearages, the collected funds that remain are disbursed to the CP. Funds are disbursed to CPs in active TANF cases within two (2) business days after the end-of-month processing.
Tax intercept (offset) collections must be distributed within thirty (30) calendar days of initial receipt in the state, or if the tax intercept is appealed, within fifteen (15) calendar days after the appeal is resolved. If the tax intercept for an NPA case is based on a joint return, CSS can delay distribution up to six (6) months.
CSS must take appropriate enforcement actions within thirty (30) days of locating a noncustodial parent (NCP) or of identifying noncompliance, unless service of process is necessary.
When service of process is necessary and service is successful, enforcement action must be taken, if served, within sixty (60) days of identifying the noncompliance.
CSS must submit all cases that meet certification requirements for tax intercept annually.
For questions or clarification on any of the policy contained in these manuals, please contact your local county office.