This chapter contains information on the following topics:
1. An overview of the Intake/Case Assignment process;
2. The Intake interview process;
3. CSS participant and case identification numbers;
4. The assignment of cases to a Processing Status;
5. The assignment of cases to a Processing Unit;
6. The assignment of cases to CSS caseworkers;
7. Online case referrals/reassignment.
For questions or clarification on any of the policy contained in these manuals, please contact your local county office.