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Child Support Services ENFORCEMENT

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BILLING

    1. The criteria for generating billing statements;
    2. The monthly billing statement;
    3. Suppressing the billing process.

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    CRITERIA FOR GENERATING BILLING STATEMENTS

      The Billing function in ACTS notifies the noncustodial parent (NCP) on a timely basis of his/her ordered obligations that are due for the current month. ACTS uses pre-defined criteria to generate billing statements and prints a monthly bill for each CSS case not under income withholding with a support obligation or an arrearage due.

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    MONTHLY BILLING STATEMENT

      The billing statement displays and explains the activities that have taken place for the NCP's accounts. It also contains coupons that are to be returned with payments along with instructions on how to use them. When a CSS case becomes delinquent, the billing statement also includes a notice of delinquency. It is printed each month.

      The name and address of the responsible county/local CSS agency appears at the top of the monthly billing statement, followed by the NCP's name and address. The first section of this document displays the NCP's MPI #, the statement date, the court docket number, and the CSS case (IV-D) number.

      The "PREVIOUS ACTIVITY" section displays the date range and total amount of payments received during the prior billing period. If no payments were received during that billing period, "$0.00" appears along with the following message: "NO PAYMENTS RECEIVED".

      The "AMOUNT DUE FOR CURRENT PERIOD" section displays the support type (Children, Spousal, Medicaid, Medical, Miscellaneous) and the payment frequency amount due for current support, arrearages, and fees for each support type. If no amount is due or no obligation exists for a support type, "$0.00" appears for that category. This is followed by the total amount due and the date by which that amount is due.

      The "BALANCES DUE AS OF (MM/DD/CCYY)" section displays the total amount of in-state arrearages, out-of-state arrearages, and fees that are owed as of the date of this billing statement.

      The last section of the bill is used to display a notice of delinquency. When the NCP's case is not delinquent, this message is printed on the billing statement:

      "FAILURE TO PAY AS ORDERED MAY RESULT IN IMMEDIATE COURT ACTION."

      When the NCP's case becomes delinquent, the following message is printed on the billing statement:

      "PAYMENTS ARE PAST DUE. FAILURE TO PAY TOTAL ARREARS BALANCE OR TO MAKE ARRANGEMENTS TO PAY PERIODICALLY MAY RESULT IN CONTEMPT OF COURT ACTION BEING FILED AGAINST YOU."

      Below the notice of delinquency, information regarding the new credit card payment option appears. Child support payments can be made by bank draft or credit card via the web at "http://www.ncchildsupport.com".

      Five coupons are printed per bill to accommodate weekly payments. One coupon is printed at the bottom of the first page of the billing statement, and four additional coupons are printed on the second page. NCPs only need to use the number of coupons that are appropriate for their payment frequency.

      ELECTRONIC BILLING STATEMENT

      NCPs can receive e-mail notification and view their monthly billing statements free of charge on-line by accessing this web site: "http://www.ncchildsupport.com" and registering through the "Pay Child Support" link. Those NCPs who meet the criteria for receiving billing statements by mail but do not register for electronic billing statements continue to receive their billing statements by mail.

      Once registered:

      • NCPs receive e-mail notification when their e-statement is available. (It might take one or two billing cycles after registration before they start receiving e-mail notification.)
      • NCPs can access their e-statements for up to six (6) previous months (once that many e-statements have accrued), view their current child support bill, and print a coupon to send with their payment to NC Child Support Centralized Collections.
      • NCPs can access same web site and link to stop the e-mail notification and e-statement process at any time and resume receiving their billing statements by mail.

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    SUPPRESSING BILLING

      If a CSS case qualifies for billing but for some reason billing is not appropriate, the responsible caseworker can suppress the billing process for a specified period of time.

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