This topic contains information on the following:
Federal regulations require states to establish a central registry to receive and disseminate intergovernmental referrals and to respond to inquiries concerning intergovernmental cases. In North Carolina, the Central Registry is maintained by the Interstate Unit at the CSS Central Office. Any questions or problems concerning intergovernmental CSS cases should be directed to the Central Registry.
Upon receiving an incoming intergovernmental case, the Central Registry:
1. Determines the completeness of the documentation;
2. Acknowledges receipt of the case;
3. Requests missing documentation from the initiating state;
4. Forwards the case to the local CSS unit;
5. Notifies the initiating state where the CSS case was sent for processing;
6. Responds within five (5) working days to any request for information on an intergovernmental case by the initiating state. These requests should be limited to situations where direct contact between the initiating CSS agency and the responding CSS agency is ineffective or impossible.
The Central Registry completes the above duties (with the exception of Item # 6) within ten (10) working days of receiving the case.
The Central Registry requests additional documentation from agencies, based on the action requested by the initiating state. The petition, certified copies of existing support orders, order modification, and certified payment records are requested, as needed. The Central Registry cannot specify all of the documentation that a local agency might need, because further assessment by local CSS could indicate the need for additional information based on the circumstances of the case.
The Central Registry forwards referrals requesting the establishment of an order and also requests for enforcement of another state's support order to the defendant's county of residence. Any requests for enforcement of an existing North Carolina support order are forwarded to the county where the support order was entered. The local CSS agency must take appropriate action for the enforcement of the existing order, including the redirection of payments to North Carolina Child Support Centralized Collections (NCCSCC).
For questions or clarification on any of the policy contained in these manuals, please contact your local county office.