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Energy Programs Manual
Table of Contents

EP – 100 ENERGY PROGRAMS

  • 100.01 GENERAL INFORMATION
  • EP – 110 DEFINITIONS

    EP – 115 DISCLOSURE OF INFORMATION

  • 115.01 DISCLOSURE OF INFORMATION
  • 115.02 INQUIRIES
  • EP – 120 CONTRACTING AND VENDOR AGREEMENTS

  • 120.01 INTRODUCTION
  • 120.02 GENERAL POLICIES AND DEFINITIONS
  • 120.03 TYPES OF AGREEMENTS
  • 120.04 SUBCONTRACTING THE APPLICATION-TAKING PROCESS
  • EP – 125 RETENTION

  • 125.01 CASE RECORD
  • 125.02 SCHEDULE FOR RECORD RETENTION
  • EP – 135 APPEALS AND HEARING PROCESS

  • 135.01 NOTICE
  • 135.02 HEARINGS PROCESS
  • 135.03 RESPONSIBLE COUNTY IF APPLICANT MOVES
  • EP – 140 OVERPAYMENTS AND FRAUD

  • 140.01 OVERPAYMENTS
  • 140.02 SUSPECTED FRAUD
  • EP – 150 HOUSEHOLD COMPOSITION

    EP – 175 UNITED STATES CITIZENSHIP

  • 175.01 WHAT IS THE CITIZENSHIP REQUIREMENT?
  • 175.02 WHO IS A UNITED STATES CITIZEN?
  • 175.03 HOW DO YOU VERIFY AND DOCUMENT UNITED STATES CITIZENSHIP?
  • 175.04 HOW DO YOU VERIFY AND DOCUMENT ELIGIBILITY UNDER THE TRAFFICKING VICTIMS PROTECTION ACT OF 2000?
  • 175.05 HOW DO YOU DETERMINE THE CORRECT ALIEN ELIGIBILITY STATUS?
  • 175.06 HOW DO YOU VERIFY ALIEN STATUS?
  • 175.07 HOW DO YOU VALIDATE ALIEN DOCUMENTS OF ELIGIBLE ALIENS?
  • 175.08 DOCUMENTATION
  • 175.09 REQUIREMENT TO REPORT ILLEGAL ALIENS IN THE UNITED STATES
  • EP – 200 ENERGY PROGRAMS OUTREACH PLAN

  • 200.01 REQUIREMENTS
  • 200.02 OUTREACH GUIDELINES
  • 200.03 APPLICATION GUIDELINES
  • 200.04 OUTREACH PLAN
  • 200.05 DUE DATES FOR PLAN SUBMITTAL AND APPROVAL
  • 200.06 SPECIAL INSTRUCTIONS FOR COUNTIES WITH STATE-RECOGNIZED INDIAN TRIBES
  • 200.07 POTENTIAL SERVICES PROVIDED BY OTHER LOCAL AGENCIES AND VOLUNTEERS
  • 200.08 OUTREACH EFFORTS
  • 200.09 OTHER SERVICES
  • 200.10 MONITORING
  • EP – 300 LOW INCOME ENERGY ASSISTANCE PROGRAM (LIEAP)

  • 300.01 LOW INCOME ENERGY ASSISTANCE PROGRAM (LIEAP)
  • 300.02 APPLICATION REQUIREMENT
  • 300.03 DMA-5093, APPLICATION LOG
  • 300.04 APPLICATION PROCEDURES
  • 300.05 SPECIAL PROVISIONS FOR WAIVING THE OFFICE INTERVIEW
  • 300.06 ACTION TO TAKE WHEN AN ENERGY PROGRAMS APPLICATION (DSS-8178) IS COMPLETED BY THE COUNTY
  • 300.07 ELIGIBILITY CRITERIA
  • 300.08 VULNERABIITY
  • 300.09 INCOME
  • 300.10 HOUSEHOLDS WITH AN INELIGIBLE ALIEN
  • 300.11 RESOURCES
  • 300.12 BENEFIT DETERMINATION AND METHOD OF PAYMENT
  • 300.13 PAYMENTS FOR DECEASED, INCARCERATED, OR INSTITUIONALIZED PAYEES
  • EP – 400 CRISIS INTERVENTION PROGRAM

  • 400.01 GENERAL INFORMATION
  • 400.02 FUNDING
  • 400.03 APPLICATION REQUIREMENT
  • 400.04 BENEFIT LEVELS AND METHODS OF PAYMENTS
  • 400.05 RECORDS AND REPORTS
  • 400.06 OTHER SERVICES
  • EP – 500 DUKE ENERGY PROGRESS COMPANY’S ENERGY NEIGHBOR

  • 500.01 GENERAL INFORMATION
  • 500.02 ELIGIBILITY REQUIREMENTS
  • 500.03 VENDOR AGREEMENT (See Section 120 on Contracting and Vendor Agreements)
  • 500.04 APPLICATION PROCESS
  • 500.05 CRISIS DETERMINATION AND DOCUMENTATION
  • 500.06 BENEFIT LEVELS AND LIMITATIONS
  • 500.07 METHOD OF PAYMENT
  • 500.08 OTHER SERVICES

    EP – 520 PIEDMONT NATURAL GAS (PNG) COMPANY'S SHARE THE WARMTH

  • 520.01 GENERAL INFORMATION
  • 520.02 ELIGIBILITY REQUIREMENTS
  • 520.03 VENDOR AGREEMENT (See Section 120, Contracting and Vendor Agreement)
  • 520.04 APPLICATION PROCESS
  • 520.05 CRISIS DETERMINATION AND DOCUMENTATION
  • 520.06 BENEFIT LEVELS AND LIMITATIONS
  • 520.07 METHOD OF PAYMENT
  • 520.08 OTHER SERVICES
  • EP – 540 WAKE ELECTRIC ROUND-UP PROGRAM

  • 540.01 GENERAL INFORMATION
  • 540.02 ELIGIBILITY REQUIREMENTS
  • 540.03 VENDOR AGREEMENT (See Section 120, Contracting and Vendor Agreement)
  • 540.04 APPLICATION PROCESS
  • 540.05 CRISIS DETERMINATION AND DOCUMENTATION
  • 540.06 BENEFIT LEVELS AND LIMITATIONS
  • 540.07 METHOD OF PAYMENT
  • 540.08 OTHER SERVICES
  • EP – 560 HAYWOOD ELECTRIC COMPANY’S HELPING EACH MEMBER COPE PROGRAM

  • 560.02 ELIGIBILITY REQUIREMENTS
  • 560.03 VENDOR AGREEMENT (See Section 120, Contracting and Vendor Agreement)
  • 560.04 APPLICATION PROCESS
  • 560.05 CRISIS DETERMINATION AND DOCUMENTATION
  • 560.06 BENEFIT LEVELS AND LIMITATIONS
  • 560.07 METHOD OF PAYMENT
  • 560.08 OTHER SERVICES
  • EP - 580 WEATHERIZATION (WX) AND HEATING AND AIR REPAIR AND REPLACEMENT PROGRAM (HARRP)

    EP – 600 CRISIS INTERVENTION PROGRAM (CIP) SYSTEM INSTRUCTIONS

  • 600.01 GENERAL INFORMATION
  • 600.02 SYSTEM ACCESS
  • 600.03 NAVIGATION THROUGH THE EP SYSTEM
  • 600.04 HOW TO PRODUCE STANDARD REPORTS - AN OVERVIEW
  • 600.05 UTILITIES
  • 600.06 QUESTIONS ABOUT THE DSS CRISIS INTERVENTION PROGRAM SYSTEM AND LOW INCOME ENERGY ASSISTANCE PROGRAM SYSTEM
  • 600.07 HELP
  • EP – 620 LOW INCOME ENERGY ASSISTANCE PROGRAM (LIEAP) SYSTEM INSTRUCTIONS

  • 620.01 GENERAL INFORMATION
  • 620.02 SYSTEM ACCESS
  • 620.03 NAVIGATION THROUGH THE EP SYSTEM
  • 620.04 HOW TO PRODUCE STANDARD REPORTS - AN OVERVIEW
  • 620.05 UTILITIES
  • 620.06 QUESTIONS ABOUT THE DSS CRISIS INTERVENTION PROGRAM AND LOW INCOME ENERGY ASSISTANCE PROGRAM IN THE EP SYSTEM
  • 620.07 HELP
  • EP – 630 DATA ENTRY INSTRUCTIONS

  • 630.01 GENERAL INFORMATION
  • 630.02 SYSTEM ACCESS
  • 630.03 DATA ENTRY
  • 630.04 COMPLETING THE DSS-8114
  • 630.05 DISTRIBUTION
  • 630.06 DATA ENTRY MENU
  • 630.07 ENTERING THE DSS-8114
  • 630.08 DSS-8123, ENERGY SUPPLEMENTAL FORM
  • 630.09 INQUIRY
  • EP - 640 REPORTS

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